General
How do you ship and how much does it cost?
U.S. orders, including Puerto Rico, ship with USPS or FedEx. Available services, prices, and estimated transit times appear at checkout. See our Shipping Policy for details.
When will I receive my order?
Orders are usually processed within 24 hours on weekdays; Friday through Sunday orders are usually processed by the end of Monday. Sales can add 48–72 hours. Carrier transit begins after processing, when USPS or FedEx accepts the package. See our Shipping Policy for details.
Will I get a tracking number?
Yes. We email tracking information after your order is processed. You can also use Track My Order.
Do you ship to my country?
International shipping, including Canada, is available where checkout offers a rate. We currently do not ship to Cuba, Indonesia, Italy, Spain, Thailand, Turkey, Sudan, Syria, or destinations where shipping is prohibited. See our Shipping Policy.
Will I have to pay customs fees, duties or taxes? (For non-US orders only)?
The recipient is responsible for import duties, taxes, customs fees, and carrier charges unless checkout expressly says they are included. These are set by the destination country and are separate from the shipping charge paid to us.
Do you test your products on animals?
The Crayon Case is and will remain a cruelty-free company. We do not test our products on animals nor do we allow our suppliers or affiliates to conduct testing on animals on our behalf. We are proud to be a part of PETA's "Beauty Without Bunnies" Program certifying The Crayon Case as a cruelty-free brand.
Where can I purchase your products?
The Crayon Case products can be purchased from both our online store and our mobile app.
May an order be placed without an account?
Yes, you may place an order without an account and checkout as a guest. Setting up an account with The Crayon Case, though, is beneficial to our customers for several reasons.
How often do you restock merchandise?
We occasionally restock products while other products may be discontinued. If you see a sold out product on our site please submit your email address to be notified if and when we receive a restock.
How can I find out about restocks?
If you are seeking a discontinued product, please see the section regarding our policy on the discontinued merchandise. If it is a sold out item, please be aware that we restock merchandise every two weeks.
Can I cancel my order once I make a purchase?
Contact us immediately at customerservice@thecrayoncase.com. We cannot guarantee cancellation once processing or shipping has begun. If we cannot ship within the stated time, we will offer the choice to agree to the delay or cancel for a prompt, full refund of the amount paid for unshipped items, including related shipping charges.
How can I change my address after I place an order?
Email customerservice@thecrayoncase.com immediately with your order number and complete corrected address. We cannot guarantee changes after processing or shipping begins. An accepted customer-requested correction has a $5 processing fee, which we will confirm before making the change.
What happens if my order is returned to sender?
Contact us to arrange reshipment. If the package was returned because the address was incomplete, incorrect, or undeliverable, a reshipment fee applies and will be disclosed before payment. If you decline reshipment, we generally issue store credit for the order amount less original shipping, subject to applicable law. We review carrier or warehouse errors separately. See our Shipping Policy.
What forms of payment can I use?
We accept the following forms of payment: debit cards, credit cards (Mastercard, Visa, American Express), Paypal, Apple Pay, Amazon Pay and Afterpay.
How many items can I buy in one purchase?
There are no limitations on purchasing at this time.